Customer satisfaction is a marketing term used to describe our liking of a company’s products or services. It is important because:
Management of customers’ satisfaction efficiently is one the biggest challenge that an organization face. The tools or methods to measure customer satisfaction needs to be defined clearly to fulfill the desired norms. Below are the following methods to measure customer satisfaction:
Direct Methods of measurement:
Directly contacting customers and getting their valuable feedback is very important. Following are some of the ways by which customers could be directly contacted:
Indirect Methods of Measurement:
Why you should choose IsparkIndia as your partner for doing customer satisfaction survey?
CUSTOMER SATISFACTION CUSTOMER SATISFACTION SURVEY CUSTOMER FEEDBACK iSPARKIndia
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