Brands face challenge of monitoring whether the promise of service quality made by them is delivered to customers across their business network. A Surprise Shopping service can reveal the kind of experience customers receive while there is no supervision by the management on employees. Our Mystery Shopping program has helped leading brands to measure a variety of business aspects such as service quality, employee behavior, product experience, compliance and much more.
In this era of competition it is imperative for businesses to know what is going on in the industry in terms of best practices and competitor strategies, as well as the external environment that might affect/influence business strategies. To keep ahead of the competition and to ensure that you don't fall behind in race to provide best customer experience, you need to keep a constant watch on competitor moves and industry shift.
Our Market Research team is expert in conducting Primary as well as Secondary Research to help you understand your consumer needs and preferences, competition intensity and channels. This helps you focus your effort and resources where it is required, as well as ensures a successful product launch. Market Research, along with Mystery Shopping, Competitive Intelligence and CSAT, will aid to give you a holistic view of the environment in which your business is operating.
Survey can be a powerful tool when it comes to the decision making process; it helps you measure and understand how your services meet or surpass your customers' expectations. With the right survey design you can measure the gap between your customer expectation and the reality, as well as any deviation from your set standards. We help not only in identifying the need for a survey but also in customizing and designing one that suits best for your company.
Pre-employment background checks are important as they help employers scrutinize an applicant's history and get into the details to verify the information not surfaced in his/her resume, but are important for an employer to evaluate if the applicant is best fit. We do various background verification checks for individuals and businesses of all sizes.
We have a network of experts and professionals, who can provide you expert guidance to suit your business challenges or individual needs. Vendor due diligence is extremely important in today's business world because if suddenly your vendor is bankrupt or is acquired by another company, your relationship with him is completely ruined. This may lead to losses in your business as well. This report will take into consideration all purchasers' concern, including opportunities, as well as risks and focuses on key value drivers.
KYC or Know Your Customer has become extremely important to prevent misrepresentation or detecting frauds. It is important not only for individuals but also for new alliances or partnership with new vendors. It will give in-depth knowledge about your customer and will also protect your organization from defamation, legal issues relating to customer frauds and will safeguard your business from insolvency. We utilize tech-empowered stages and credible information to acclimatize data identified with business substances and checks them progressively. We offer both customary and new-age KYC arrangements on the Aadhaar stage, in this way helping you on-board clients effortlessly and rapidly while relieving dangers.
We will provide a team of trained professionals who can provide technical support to your customers when they are facing issues while using your products. They will do primary troubleshooting which will reduce customer complaints as many issues can be resolved through simple troubleshooting and skilled engineers can be utilized for more effective services.
Our highly competent team is skilled to do any type of verification whether it is address or site visits. Our team can recover funds that are past due or accounts that are in default. We carry out a number of different strategies like calling the defaulter's personal phone number and work phone number, or showing up on the individual's door every now and again, in the attempt to get the defaulter to pay his or her balance.
Retail audits are a way of weighing and ensuring highest standards of retail operation & customer service by businesses to their customers. The retail business involves handling voluminous inventory and assets as well as processes that must be in compliance with legal and regulatory requirements. Do not lose sight of compliance as well as knowledge about how each product and brand performs in your store.
Social media is changing the business world; it's a wealth of data that, if applied well, can change the course of your business. Our collective tools of Social Media Intelligence enable organizations to monitor social channels and conversations. Implementation of social media intelligence will make sure that your brand not just analyses the data and reports, but also learns patterns to create strategies to ensure growth of your brand.